Refund policy

Our Commitment At Shans Parfum, every order is carefully inspected before dispatch. Your satisfaction is important to us.

Returns & Exchanges Due to the nature of fragrance products and for hygiene reasons, we are unable to accept returns or exchanges on opened or used items.

We accept returns only in the following cases:

• You received a damaged or defective product
• You received the wrong item

How to Request a Return If your order qualifies, please contact us within 48 hours of delivery with:

• Your order number
• A photo of the damaged/incorrect item

We will arrange a replacement or full refund at no additional cost to you.

Refund Processing Approved refunds will be processed within 5–7 business days back to your original payment method.

Non-Returnable Items

• Opened or used fragrances
• Items purchased on sale or with a discount code

Questions? Contact us at [whatsapp 0971 56 423 2017] — we're here to help.